Embody vs Ro

“She was really helpful, she was there on time, she explained to me what I asked very nicely, she was very patient and helped me understand my weight loss journey a lot better, she gave me some insights too about how the medication should work over time.”

“My appointment went great! Nicole was professional and answered all my questions”

“The doctor listened to me today. I will tell you my review once I start taking the medication.”

“Provider went above and beyond when video call technical issues with audio occurred. Provider called me by phone to ensure that I had my appointment for my second month to increase dosage of medicine.”

“I've been looking for another GLP-1 company and I am happy that I chose embody.”

“She was very helpful with my questions, also very friendly.”

“Very nice person. She took the time to explain everything and make sure I understood everything we discussed.”

“The provider gave me an example of exactly what was needed.”

“Great customer service and my provider was so nice and explained everything very well.”

“Kindness, on time, all questions answered properly.”

“It was the phone call with a doctor and price for life.”

“Wonderful fast and friendly service, and the meds work the way they're supposed to. By my 3rd shot I'd already dropped 36 lbs. The price is the lowest around, and delivery was fast - only 2 days, with the cold packs still frozen solid. All-around awesome service.”

“The appointment was really good with the doctor, and my medicine came three days later, which was excellent. I've given your name to a friend of mine, so she will be using you as well.”

“My provider Dana was very pleasant to talk to and answered all my questions!”

“Had an appointment, even set a time, but I guess our time zones were different so she called me. She was very understanding and helpful. She is amazing and very helpful.”

“Honest, helpful. Great customer service.”

“Thorough, quick and easy!”

“My experience with Embody has been all perfect and very professional. I had issues with my video connecting so my provider took it upon herself to phone call me - it went perfect, I was heard and understood. So much faith in embody, with the affordable prices that don't change.”

“Knowledgeable, friendly.”

“The ordering experience was excellent, all information was given and everything done online. It was a very comfortable process.”

“No hassles. Free delivery. Explained everything.”

“Only on week 3; however, from my very first inquiry I've had excellent communication from customer service. When I was debating about the product and asking questions, the responses were always very prompt. When I made the decision to start, customer service updated me every step during process without me even needing to inquiry. All steps took place on time as informed and product shipped within days.”

“Love the fact that there are no surprises as in costly up front cost. So happy that it's monthly. Excited to start.”

“I've had a great experience with Embody over all. All those I've spoken to have been courteous informative and very helpful.”

“Great customer service fast and reliable”

“My visit was really good. The provider listened to me and answered my questions.”

“Understanding doctor, listened to my input and made me feel seen and valued.”

“I was uncertain about a few things and got clear answers.”

“Felt a little rushed, but I have been on medication from my own Dr. I have lost 35 pounds before joining Embody, but finding them has been an answered prayer because I couldn't afford to go up in my dosage without Embody! Got about 29 pds. To go on my upped dosage starting in a few days!”

“The nurse practitioner provided very helpful information. She listened to my concerns and addressed them positively.”

“Provider heard my feedback and wishes for moving forward. Adjusted dose according to my needs.”

“I was having the worst issues trying to get patient care through embody. Patrick called after a month and a half and said he was going to be my account manager. He has managed to fix the patient portal and get me engaged with a registered nurse. Two steps in the right direction thank you Patrick”

“Very polite.”

“So far seems to be running fine. We had misleading texts and waited on what we thought was gonna be a call for a telehealth visit. Which we never received. But after a few chats and a call I was able to get the email to send my proof of meds to. Looking forward to receiving my first shipment and get started to a healthier lifestyle”

“Once the initial problem was resolved, and I spoke to customer service about finally setting up an appointment. Everything was smooth. There was confusion because I had been prescribed it previously I no one ever told me I needed to schedule an appointment.”

“I received a call at my appt time. I was able to explain my concerns and received answers that were clear and concise.”

“I had a great experience with all initial communication. Only giving it 4 stars as there has been no communication since I was sent my 3 month supply and they initially say that someone will follow up monthly.”

“Initially I had great difficulty finding someone who could help me but once I did everyone was excellent and patient. Hoping everything goes smoothly now and hoping the Terzepitide will work as it has been with other pharmacies”

“I had 3 video appointments that the MD didn't show up to on video. I was told embody was sorry and that I would get put on the priority call list. The priority call was 4 days later than the original appointment. When I actually spoke with a doctor, it was fine.”

“I will give them a 3 for how easy it is to sign up and understandable questions. Also the medical providers are friendly. What keeps this from being a 4-5 is the shipping delay. First dose said 3-5 days and I got it in 8 days. I'm now on my second dose, money taken out of my bank 2 weeks ago and I'm 3 days past my medication taking day. This is 8 days after my new dose was approved by a N.P. that I had a video chat with. I'm sure this will affect the weight loss!!”

“Signing up is easy. Provider called, payment was issued and medication was shipped. It was when I was charged for something I did not ever get that things went very sideways. Customer service answers without checking full history, they provided multiple texts and emails, all from different people, all saying something different. I paid for something over two weeks ago that I did not get, and each person I talk to says "no refund policy" (didn't ask for one) or that I already got the medication. So if you want initial service with no ongoing correct follow up, this is the provider for you.”

“Exceptional in every respect!!!”

“Applying for RO was quick and easy. I got a response within an hour! I have had a follow up from a doctor who explained the process, the medication and usage. Also, it is very comforting to know that there are professionals available should there be questions.”

“My experience with ro was great, just as if I was in with my primary care physician. They asked all necessary questions about my health and meds I take daily, so I'm confident in my experience. Thanks ro”

“The whole process was so quick and easy. I was pleasantly surprised.”

“They are good to answer questions quickly and not leave you hanging.”

“So far, so good! Can't wait to receive my first order!”

“They are easy to take and so far I haven't had any side effects.”

“Very easy process!”

“All has been convenient and affordable so far.”

“The meeting with the NP was on time. She was very thorough and I could understand her language.”

“It was really easy to sign up and I got answers right away. I'm waiting for my order to arrive. Can't wait!! Thank you”

“I'd like to be able to chat directly with someone. All I can find are FAQ with responses.”

“Easy on-line application process. Quick response & approval. Good communications. Pricing for 12 month membership a bit high, but competitive.”

“It was easy to answer the questions & qualify for the medication. I've been overwhelmed with texts and would prefer e-mails, so I can print important info.”

“I wish you had a phone # for better communication.”

“The process was relatively easy and the site seems legitimate. But the pricing is dicey - I already saw a second charge for some kind of subscription in addition to the monthly charge! I find that very questionable and now I'm seeing reviews that the billing process is not consistent. I'm not thrilled.”

“Received the smallest dosage of GLP-1 amongst my many, many friends who started this program. Half of what the rest received from other platforms.”

“I am still waiting for shipping verification.”

“Would be nice to know the possible fee for medication before paying the $39.”

“Needed to contact Ro by phone to expedite delivery. Impossible! Video call with MD a mere short formality. Messages returned in 2-3 business days.”

“My delivery was delayed for 4 days. When I received it all of the ice packs were totally melted into liquid. The temperature of the box was 60 degrees inside. The first response I received, after I notified them of my delivery, was to not use the medication and that they would review the problem. Now I have been getting emails saying "your medication has been delivered" and I have not had any further information as to whether I should use it or not. Very frustrating and poor customer service”

“I had to choose a medication without any guidance from a physician. I thought I would receive some input before my medication was ordered, but I was charged before I even talked to a physician about possible side effects/benefits.”

“I didn't understand that $39 initial fee was for consultation and not the medicine. Needs to be clearer about what the cost was for”