DirectMeds vs Eden

“Thanks to all the help I rec'd from both Chelsea King and Matthew Jakins. Both were very professional, helpful, organized, leading me through all the necessary steps involved in this process. If medication is as helpful as these 2 employees it is a win win situation. I can't believe how patient and kind these 2 individuals were in helping with all the questions and confusion there was on my part ! Thank you again Chelsea and Matthew !!!!”

“Chelsea King helped me. She was fast took time to listen.”

“Signup process was straight forward and easy to navigate. Communication via text and email was almost too much, but nice to have for a new customer”

“Belinda was very good. Answered all my questions very efficiently”

“A great personnel, you have answering the phone and following up. Plus its a wonderful product”

“Chelsea King was the best customer service representative. She was smart, friendly and helpful. I would definitely recommend her!”

“I spoke with two of your agents and they were extremely helpful. First I spoke with Summer who was delightful and professional. Then I spoke with Leon, who helped me with an order I was having difficulty with. I was extremely pleased with their friendly professionalism and knowledge of the product.”

“The rep was courteous and kind. She addressed my problem and promptly took care of the issue. I believe it was Madison.”

“Prompt service”

“In speaking to your reps I found them very polite and helpful. I appreciated all the help. However, the doc was not very helpful. I couldn't access his message. However, I did get a message that my meds were on the way. Since I am not good at accessing my account, it is probably my fault. I would prefer to speak to your reps rather than go through an on line account.”

“I have had a few issues with this company but they came through for me and Im doing really well on my meds. Looking forward to the next few months with them. Reasonable prices as well”

“My first bottle of NAD that I received was 50 mg. I was to take 20 units Monday through Friday. I only had enough medication for two weeks. I then called and requested an increase to 1000 mg of NAD and I am waiting for it to be delivered. I want to be sure that I will receive enough for 30 days. My first batch was only enough supply for two weeks and I was sent no syringes. Are you going to make up for the shortage?”

“I had an order placed since Sep 4th. It did not actually ship until I had called 3 times. It just said "Label Created". The order was damaged in transit and the contents discarded. When I went online to the chat, the AI kept saying the order was delivered. I had to call in and get things straightened out. Now I am waiting for the replacement order to ship.”

“Ann was a great help. She got back to me with a resolution to my problem with quick action.”

“The team was prompt, kind and helpful.”

“MELANIE was fantastic!!! Super helpful and responsive”

“Sandra was super helpful in resolving my question. She was on point, answered directly and very nice & polite! Thank you, Sandra!”

“Joanne with customer support was great, answered all my questions”

“Ann did an excellent job. She answered my question and thoroughly explained the issue. She also responded quickly. This process worked much better than trying to get someone on the phone.”

“Melanie was patient, helpful, and friendly throughout the call, offering courteous assistance from beginning to end.”

“When the pricing at the company I had been using went up I knew I had to look for a better option. I was "only" looking for maintenance support, but it was not possible with many other companies, or they were more expensive, or had membership fees, or monthly billing, or bad customer service, or found other ways to take advantage of you. Checking out Eden on Trust Pilot made a world of difference. The high ratings for fair pricing, customer service, and support of the doctors was the deciding factor for me, and they were spot on. The people I have dealt with have been great, especially Nick who I spoke to the most, and they should all be commended!”