embody vs DirectMeds

“She was really helpful, she was there on time, she explained to me what I asked very nicely, she was very patient and helped me understand my weight loss journey a lot better, she gave me some insights too about how the medication should work over time.”

“My appointment went great! Nicole was professional and answered all my questions”

“The doctor listened to me today. I will tell you my review once I start taking the medication.”

“Provider went above and beyond when video call technical issues with audio occurred. Provider called me by phone to ensure that I had my appointment for my second month to increase dosage of medicine.”

“I've been looking for another GLP-1 company and I am happy that I chose embody.”

“She was very helpful with my questions, also very friendly.”

“Very nice person. She took the time to explain everything and make sure I understood everything we discussed.”

“The provider gave me an example of exactly what was needed.”

“Great customer service and my provider was so nice and explained everything very well.”

“Kindness, on time, all questions answered properly.”

“It was the phone call with a doctor and price for life.”

“Wonderful fast and friendly service, and the meds work the way they're supposed to. By my 3rd shot I'd already dropped 36 lbs. The price is the lowest around, and delivery was fast - only 2 days, with the cold packs still frozen solid. All-around awesome service.”

“The appointment was really good with the doctor, and my medicine came three days later, which was excellent. I've given your name to a friend of mine, so she will be using you as well.”

“My provider Dana was very pleasant to talk to and answered all my questions!”

“Had an appointment, even set a time, but I guess our time zones were different so she called me. She was very understanding and helpful. She is amazing and very helpful.”

“Honest, helpful. Great customer service.”

“Thorough, quick and easy!”

“My experience with Embody has been all perfect and very professional. I had issues with my video connecting so my provider took it upon herself to phone call me - it went perfect, I was heard and understood. So much faith in embody, with the affordable prices that don't change.”

“Knowledgeable, friendly.”

“The ordering experience was excellent, all information was given and everything done online. It was a very comfortable process.”

“No hassles. Free delivery. Explained everything.”

“Only on week 3; however, from my very first inquiry I've had excellent communication from customer service. When I was debating about the product and asking questions, the responses were always very prompt. When I made the decision to start, customer service updated me every step during process without me even needing to inquiry. All steps took place on time as informed and product shipped within days.”

“Love the fact that there are no surprises as in costly up front cost. So happy that it's monthly. Excited to start.”

“I've had a great experience with Embody over all. All those I've spoken to have been courteous informative and very helpful.”

“Great customer service fast and reliable”

“My visit was really good. The provider listened to me and answered my questions.”

“Understanding doctor, listened to my input and made me feel seen and valued.”

“I was uncertain about a few things and got clear answers.”

“Felt a little rushed, but I have been on medication from my own Dr. I have lost 35 pounds before joining Embody, but finding them has been an answered prayer because I couldn't afford to go up in my dosage without Embody! Got about 29 pds. To go on my upped dosage starting in a few days!”

“The nurse practitioner provided very helpful information. She listened to my concerns and addressed them positively.”

“Provider heard my feedback and wishes for moving forward. Adjusted dose according to my needs.”

“I was having the worst issues trying to get patient care through embody. Patrick called after a month and a half and said he was going to be my account manager. He has managed to fix the patient portal and get me engaged with a registered nurse. Two steps in the right direction thank you Patrick”

“Very polite.”

“So far seems to be running fine. We had misleading texts and waited on what we thought was gonna be a call for a telehealth visit. Which we never received. But after a few chats and a call I was able to get the email to send my proof of meds to. Looking forward to receiving my first shipment and get started to a healthier lifestyle”

“Once the initial problem was resolved, and I spoke to customer service about finally setting up an appointment. Everything was smooth. There was confusion because I had been prescribed it previously I no one ever told me I needed to schedule an appointment.”

“I received a call at my appt time. I was able to explain my concerns and received answers that were clear and concise.”

“I had a great experience with all initial communication. Only giving it 4 stars as there has been no communication since I was sent my 3 month supply and they initially say that someone will follow up monthly.”

“Initially I had great difficulty finding someone who could help me but once I did everyone was excellent and patient. Hoping everything goes smoothly now and hoping the Terzepitide will work as it has been with other pharmacies”

“I had 3 video appointments that the MD didn't show up to on video. I was told embody was sorry and that I would get put on the priority call list. The priority call was 4 days later than the original appointment. When I actually spoke with a doctor, it was fine.”

“I will give them a 3 for how easy it is to sign up and understandable questions. Also the medical providers are friendly. What keeps this from being a 4-5 is the shipping delay. First dose said 3-5 days and I got it in 8 days. I'm now on my second dose, money taken out of my bank 2 weeks ago and I'm 3 days past my medication taking day. This is 8 days after my new dose was approved by a N.P. that I had a video chat with. I'm sure this will affect the weight loss!!”

“Signing up is easy. Provider called, payment was issued and medication was shipped. It was when I was charged for something I did not ever get that things went very sideways. Customer service answers without checking full history, they provided multiple texts and emails, all from different people, all saying something different. I paid for something over two weeks ago that I did not get, and each person I talk to says "no refund policy" (didn't ask for one) or that I already got the medication. So if you want initial service with no ongoing correct follow up, this is the provider for you.”

“Thanks to all the help I rec'd from both Chelsea King and Matthew Jakins. Both were very professional, helpful, organized, leading me through all the necessary steps involved in this process. If medication is as helpful as these 2 employees it is a win win situation. I can't believe how patient and kind these 2 individuals were in helping with all the questions and confusion there was on my part ! Thank you again Chelsea and Matthew !!!!”

“Chelsea King helped me. She was fast took time to listen.”

“Signup process was straight forward and easy to navigate. Communication via text and email was almost too much, but nice to have for a new customer”

“Belinda was very good. Answered all my questions very efficiently”

“A great personnel, you have answering the phone and following up. Plus its a wonderful product”

“Chelsea King was the best customer service representative. She was smart, friendly and helpful. I would definitely recommend her!”

“I spoke with two of your agents and they were extremely helpful. First I spoke with Summer who was delightful and professional. Then I spoke with Leon, who helped me with an order I was having difficulty with. I was extremely pleased with their friendly professionalism and knowledge of the product.”

“The rep was courteous and kind. She addressed my problem and promptly took care of the issue. I believe it was Madison.”

“Prompt service”

“In speaking to your reps I found them very polite and helpful. I appreciated all the help. However, the doc was not very helpful. I couldn't access his message. However, I did get a message that my meds were on the way. Since I am not good at accessing my account, it is probably my fault. I would prefer to speak to your reps rather than go through an on line account.”

“I have had a few issues with this company but they came through for me and Im doing really well on my meds. Looking forward to the next few months with them. Reasonable prices as well”

“My first bottle of NAD that I received was 50 mg. I was to take 20 units Monday through Friday. I only had enough medication for two weeks. I then called and requested an increase to 1000 mg of NAD and I am waiting for it to be delivered. I want to be sure that I will receive enough for 30 days. My first batch was only enough supply for two weeks and I was sent no syringes. Are you going to make up for the shortage?”

“I had an order placed since Sep 4th. It did not actually ship until I had called 3 times. It just said "Label Created". The order was damaged in transit and the contents discarded. When I went online to the chat, the AI kept saying the order was delivered. I had to call in and get things straightened out. Now I am waiting for the replacement order to ship.”