embody vs Sprout

“She was really helpful, she was there on time, she explained to me what I asked very nicely, she was very patient and helped me understand my weight loss journey a lot better, she gave me some insights too about how the medication should work over time.”

“My appointment went great! Nicole was professional and answered all my questions”

“The doctor listened to me today. I will tell you my review once I start taking the medication.”

“Provider went above and beyond when video call technical issues with audio occurred. Provider called me by phone to ensure that I had my appointment for my second month to increase dosage of medicine.”

“I've been looking for another GLP-1 company and I am happy that I chose embody.”

“She was very helpful with my questions, also very friendly.”

“Very nice person. She took the time to explain everything and make sure I understood everything we discussed.”

“The provider gave me an example of exactly what was needed.”

“Great customer service and my provider was so nice and explained everything very well.”

“Kindness, on time, all questions answered properly.”

“It was the phone call with a doctor and price for life.”

“Wonderful fast and friendly service, and the meds work the way they're supposed to. By my 3rd shot I'd already dropped 36 lbs. The price is the lowest around, and delivery was fast - only 2 days, with the cold packs still frozen solid. All-around awesome service.”

“The appointment was really good with the doctor, and my medicine came three days later, which was excellent. I've given your name to a friend of mine, so she will be using you as well.”

“My provider Dana was very pleasant to talk to and answered all my questions!”

“Had an appointment, even set a time, but I guess our time zones were different so she called me. She was very understanding and helpful. She is amazing and very helpful.”

“Honest, helpful. Great customer service.”

“Thorough, quick and easy!”

“My experience with Embody has been all perfect and very professional. I had issues with my video connecting so my provider took it upon herself to phone call me - it went perfect, I was heard and understood. So much faith in embody, with the affordable prices that don't change.”

“Knowledgeable, friendly.”

“The ordering experience was excellent, all information was given and everything done online. It was a very comfortable process.”

“No hassles. Free delivery. Explained everything.”

“Only on week 3; however, from my very first inquiry I've had excellent communication from customer service. When I was debating about the product and asking questions, the responses were always very prompt. When I made the decision to start, customer service updated me every step during process without me even needing to inquiry. All steps took place on time as informed and product shipped within days.”

“Love the fact that there are no surprises as in costly up front cost. So happy that it's monthly. Excited to start.”

“I've had a great experience with Embody over all. All those I've spoken to have been courteous informative and very helpful.”

“Great customer service fast and reliable”

“My visit was really good. The provider listened to me and answered my questions.”

“Understanding doctor, listened to my input and made me feel seen and valued.”

“I was uncertain about a few things and got clear answers.”

“Felt a little rushed, but I have been on medication from my own Dr. I have lost 35 pounds before joining Embody, but finding them has been an answered prayer because I couldn't afford to go up in my dosage without Embody! Got about 29 pds. To go on my upped dosage starting in a few days!”

“The nurse practitioner provided very helpful information. She listened to my concerns and addressed them positively.”

“Provider heard my feedback and wishes for moving forward. Adjusted dose according to my needs.”

“I was having the worst issues trying to get patient care through embody. Patrick called after a month and a half and said he was going to be my account manager. He has managed to fix the patient portal and get me engaged with a registered nurse. Two steps in the right direction thank you Patrick”

“Very polite.”

“So far seems to be running fine. We had misleading texts and waited on what we thought was gonna be a call for a telehealth visit. Which we never received. But after a few chats and a call I was able to get the email to send my proof of meds to. Looking forward to receiving my first shipment and get started to a healthier lifestyle”

“Once the initial problem was resolved, and I spoke to customer service about finally setting up an appointment. Everything was smooth. There was confusion because I had been prescribed it previously I no one ever told me I needed to schedule an appointment.”

“I received a call at my appt time. I was able to explain my concerns and received answers that were clear and concise.”

“I had a great experience with all initial communication. Only giving it 4 stars as there has been no communication since I was sent my 3 month supply and they initially say that someone will follow up monthly.”

“Initially I had great difficulty finding someone who could help me but once I did everyone was excellent and patient. Hoping everything goes smoothly now and hoping the Terzepitide will work as it has been with other pharmacies”

“I had 3 video appointments that the MD didn't show up to on video. I was told embody was sorry and that I would get put on the priority call list. The priority call was 4 days later than the original appointment. When I actually spoke with a doctor, it was fine.”

“I will give them a 3 for how easy it is to sign up and understandable questions. Also the medical providers are friendly. What keeps this from being a 4-5 is the shipping delay. First dose said 3-5 days and I got it in 8 days. I'm now on my second dose, money taken out of my bank 2 weeks ago and I'm 3 days past my medication taking day. This is 8 days after my new dose was approved by a N.P. that I had a video chat with. I'm sure this will affect the weight loss!!”

“Signing up is easy. Provider called, payment was issued and medication was shipped. It was when I was charged for something I did not ever get that things went very sideways. Customer service answers without checking full history, they provided multiple texts and emails, all from different people, all saying something different. I paid for something over two weeks ago that I did not get, and each person I talk to says "no refund policy" (didn't ask for one) or that I already got the medication. So if you want initial service with no ongoing correct follow up, this is the provider for you.”

“Great service”

“I already loved Sprout and have had great success, however I started to notice there were cheaper options, emailed with customer service and they quickly and efficiently reduced my cost and update my plan. 100 percent recommended.”

“Sprout customer service is stellar. Everyone of my questions or concerns have been immediately answered by a LIVE CS rep. No bots. I am a life long customer because of the service they provide.”

“I lost 20 pounds, and the team made me feel listened to. Their support team always replied to me right away. It's a good program for anyone looking into better life choices.”

“Great customer service! When I had to suspend my subscription they handled it quick and made it very easy. Will definitely continue with them!”

“Excellent customer service, which exceeded my expectations. Quick response time, both in review to shipment. Thank you!”

“My Sprout subscription is the best thing I could have done to help elevate my physical health journey and get those immediate results I'm looking for. I recently need to briefly pause my subscription and when I returned to restart, it was easy. From start to finish they were very accommodating.”

“I've been a customer for almost a year and have been increasingly pleased with the customer support. Several months into my subscription I had to adjust my plan and the team provided prompt response.”

“Enjoyed dealing with them. Customer Service was great!”

“I'm happy with the overall product and results. I am very happy with the customer service representative, Frank. I've had a few problems with getting my order on time and reached out to CSR, Frank. He was respectful, polite, and made everything right in a timely manner. I understand that things happen as long as it's resolved and was.”

“I have had a great experience with Sprout. They were quick to respond and the process for approval worked seamlessly. Customer service was awesome, shout out to Frank!”

“Super easy to join, reasonably priced, effective, and great customer service. Frank Burton with customer support was really helpful and quick to respond when I had an issue with my email. Great experience over all!”

“Customer Service team is very responsive and very helpful”

“I have been very happy with Sprout. When I have had questions or problems their support staff is very quick to respond. Outstanding customer service!!!”

“I have been using Sprout for about 6 months. They have been timely, and supportive. I recently had an issue and it was addressed quickly and with satisfaction. I will continue to use Sprout on my weight loss journey.”

“I have lost almost all the weight I wanted to lose. My journey was a little difficult because I did not receive any instructions on how to use the medication properly from Sprout. I had to go on google to learn about how to inject the medication and how much I should put in the syringe.”

“I am very happy with them overall, customer service has been responsive when I needed them and the medicine is working. The only reason I didn't give them 5 stars is that if you don't complete your questionnaire they don't remind you, they just don't ship anything and charge you anyway. I know it's on me to complete the monthly check in but I thought that I had, so a tickler would have been nice.”

“Tracking notification not been good at all. Out of 8 plus shipments, only received tracking twice. Also account had been suspended for no reason and without any notification.”

“I have used several different companies for compounded Tirzepatide. All with no side effects. Within 1 month of taking Sprout Health compounded Tirzepatide I began losing handfuls of hair. Starting the second months vial, lost even more hair. Had to throw it away. Would not recommend under any circumstance.”