Ro vs SHED

“Exceptional in every respect!!!”

“Applying for RO was quick and easy. I got a response within an hour! I have had a follow up from a doctor who explained the process, the medication and usage. Also, it is very comforting to know that there are professionals available should there be questions.”

“My experience with ro was great, just as if I was in with my primary care physician. They asked all necessary questions about my health and meds I take daily, so I'm confident in my experience. Thanks ro”

“The whole process was so quick and easy. I was pleasantly surprised.”

“They are good to answer questions quickly and not leave you hanging.”

“So far, so good! Can't wait to receive my first order!”

“They are easy to take and so far I haven't had any side effects.”

“Very easy process!”

“All has been convenient and affordable so far.”

“The meeting with the NP was on time. She was very thorough and I could understand her language.”

“It was really easy to sign up and I got answers right away. I'm waiting for my order to arrive. Can't wait!! Thank you”

“I'd like to be able to chat directly with someone. All I can find are FAQ with responses.”

“Easy on-line application process. Quick response & approval. Good communications. Pricing for 12 month membership a bit high, but competitive.”

“It was easy to answer the questions & qualify for the medication. I've been overwhelmed with texts and would prefer e-mails, so I can print important info.”

“I wish you had a phone # for better communication.”

“The process was relatively easy and the site seems legitimate. But the pricing is dicey - I already saw a second charge for some kind of subscription in addition to the monthly charge! I find that very questionable and now I'm seeing reviews that the billing process is not consistent. I'm not thrilled.”

“Received the smallest dosage of GLP-1 amongst my many, many friends who started this program. Half of what the rest received from other platforms.”

“I am still waiting for shipping verification.”

“Would be nice to know the possible fee for medication before paying the $39.”

“Needed to contact Ro by phone to expedite delivery. Impossible! Video call with MD a mere short formality. Messages returned in 2-3 business days.”

“My delivery was delayed for 4 days. When I received it all of the ice packs were totally melted into liquid. The temperature of the box was 60 degrees inside. The first response I received, after I notified them of my delivery, was to not use the medication and that they would review the problem. Now I have been getting emails saying "your medication has been delivered" and I have not had any further information as to whether I should use it or not. Very frustrating and poor customer service”

“I had to choose a medication without any guidance from a physician. I thought I would receive some input before my medication was ordered, but I was charged before I even talked to a physician about possible side effects/benefits.”

“I didn't understand that $39 initial fee was for consultation and not the medicine. Needs to be clearer about what the cost was for”

“Gao helped me with several issues very quickly. Very personable too. And I love Shed too”

“Your communications are excellent! Ethan was quick to reply to my request for clarifications. Recommended!”

“The app & chat function are a little clunky, but improving. Once you start emailing (not chatting) with a real person, Savannah was the best. Another agent told me I was SOL, but Savannah went a step further and resolved my issue.”

“It was a nice personal touch to receive a phone call from a real person instead of a robo call. Thank you for the kind follow up.”

“Trinity was absolutely amazing! I accidentally created 2 accounts and thought the issue was resolved from previous interactions with customer service but she assisted me the whole way through and made sure I didn't lose anything that was owed to me and also set up my next follow up appointment. She is fantastic please reward her for this!”

“ShedRx has been awesome! Their service is super-fast, and they even changed my refill date so I wouldn't miss my shot days. Anytime I have an issue, a member support person reaches out right away to help.”

“Spoke with Tamika. She was very helpful and informative. She's scheduled a coaching session. Gave me lots of good information.”

“Jamika was the representative that called me and she was amazing VERY informative and nice. Asked me if I had any questions made sure I understood the entire process and made me feel very comfortable on my journey with shed!”

“Amber was quick to respond to my concern and offered a quick solution! Great customer service!”

“Continued to charge me for months after I stopped the medication. Exclusively AI customer support so don't expect any help. I was told to not expect a refund so I am having to go through my credit card company. Extremely shady company. Edit: in response to their reply, I already contacted support and was told that they will not refund the $1200 they took and delivered nothing.”