Ro vs Sprout

“Exceptional in every respect!!!”

“Applying for RO was quick and easy. I got a response within an hour! I have had a follow up from a doctor who explained the process, the medication and usage. Also, it is very comforting to know that there are professionals available should there be questions.”

“My experience with ro was great, just as if I was in with my primary care physician. They asked all necessary questions about my health and meds I take daily, so I'm confident in my experience. Thanks ro”

“The whole process was so quick and easy. I was pleasantly surprised.”

“They are good to answer questions quickly and not leave you hanging.”

“So far, so good! Can't wait to receive my first order!”

“They are easy to take and so far I haven't had any side effects.”

“Very easy process!”

“All has been convenient and affordable so far.”

“The meeting with the NP was on time. She was very thorough and I could understand her language.”

“It was really easy to sign up and I got answers right away. I'm waiting for my order to arrive. Can't wait!! Thank you”

“I'd like to be able to chat directly with someone. All I can find are FAQ with responses.”

“Easy on-line application process. Quick response & approval. Good communications. Pricing for 12 month membership a bit high, but competitive.”

“It was easy to answer the questions & qualify for the medication. I've been overwhelmed with texts and would prefer e-mails, so I can print important info.”

“I wish you had a phone # for better communication.”

“The process was relatively easy and the site seems legitimate. But the pricing is dicey - I already saw a second charge for some kind of subscription in addition to the monthly charge! I find that very questionable and now I'm seeing reviews that the billing process is not consistent. I'm not thrilled.”

“Received the smallest dosage of GLP-1 amongst my many, many friends who started this program. Half of what the rest received from other platforms.”

“I am still waiting for shipping verification.”

“Would be nice to know the possible fee for medication before paying the $39.”

“Needed to contact Ro by phone to expedite delivery. Impossible! Video call with MD a mere short formality. Messages returned in 2-3 business days.”

“My delivery was delayed for 4 days. When I received it all of the ice packs were totally melted into liquid. The temperature of the box was 60 degrees inside. The first response I received, after I notified them of my delivery, was to not use the medication and that they would review the problem. Now I have been getting emails saying "your medication has been delivered" and I have not had any further information as to whether I should use it or not. Very frustrating and poor customer service”

“I had to choose a medication without any guidance from a physician. I thought I would receive some input before my medication was ordered, but I was charged before I even talked to a physician about possible side effects/benefits.”

“I didn't understand that $39 initial fee was for consultation and not the medicine. Needs to be clearer about what the cost was for”

“Great service”

“I already loved Sprout and have had great success, however I started to notice there were cheaper options, emailed with customer service and they quickly and efficiently reduced my cost and update my plan. 100 percent recommended.”

“Sprout customer service is stellar. Everyone of my questions or concerns have been immediately answered by a LIVE CS rep. No bots. I am a life long customer because of the service they provide.”

“I lost 20 pounds, and the team made me feel listened to. Their support team always replied to me right away. It's a good program for anyone looking into better life choices.”

“Great customer service! When I had to suspend my subscription they handled it quick and made it very easy. Will definitely continue with them!”

“Excellent customer service, which exceeded my expectations. Quick response time, both in review to shipment. Thank you!”

“My Sprout subscription is the best thing I could have done to help elevate my physical health journey and get those immediate results I'm looking for. I recently need to briefly pause my subscription and when I returned to restart, it was easy. From start to finish they were very accommodating.”

“I've been a customer for almost a year and have been increasingly pleased with the customer support. Several months into my subscription I had to adjust my plan and the team provided prompt response.”

“Enjoyed dealing with them. Customer Service was great!”

“I'm happy with the overall product and results. I am very happy with the customer service representative, Frank. I've had a few problems with getting my order on time and reached out to CSR, Frank. He was respectful, polite, and made everything right in a timely manner. I understand that things happen as long as it's resolved and was.”

“I have had a great experience with Sprout. They were quick to respond and the process for approval worked seamlessly. Customer service was awesome, shout out to Frank!”

“Super easy to join, reasonably priced, effective, and great customer service. Frank Burton with customer support was really helpful and quick to respond when I had an issue with my email. Great experience over all!”

“Customer Service team is very responsive and very helpful”

“I have been very happy with Sprout. When I have had questions or problems their support staff is very quick to respond. Outstanding customer service!!!”

“I have been using Sprout for about 6 months. They have been timely, and supportive. I recently had an issue and it was addressed quickly and with satisfaction. I will continue to use Sprout on my weight loss journey.”

“I have lost almost all the weight I wanted to lose. My journey was a little difficult because I did not receive any instructions on how to use the medication properly from Sprout. I had to go on google to learn about how to inject the medication and how much I should put in the syringe.”

“I am very happy with them overall, customer service has been responsive when I needed them and the medicine is working. The only reason I didn't give them 5 stars is that if you don't complete your questionnaire they don't remind you, they just don't ship anything and charge you anyway. I know it's on me to complete the monthly check in but I thought that I had, so a tickler would have been nice.”

“Tracking notification not been good at all. Out of 8 plus shipments, only received tracking twice. Also account had been suspended for no reason and without any notification.”

“I have used several different companies for compounded Tirzepatide. All with no side effects. Within 1 month of taking Sprout Health compounded Tirzepatide I began losing handfuls of hair. Starting the second months vial, lost even more hair. Had to throw it away. Would not recommend under any circumstance.”