SHED vs DirectMeds

“Gao helped me with several issues very quickly. Very personable too. And I love Shed too”

“Your communications are excellent! Ethan was quick to reply to my request for clarifications. Recommended!”

“The app & chat function are a little clunky, but improving. Once you start emailing (not chatting) with a real person, Savannah was the best. Another agent told me I was SOL, but Savannah went a step further and resolved my issue.”

“It was a nice personal touch to receive a phone call from a real person instead of a robo call. Thank you for the kind follow up.”

“Trinity was absolutely amazing! I accidentally created 2 accounts and thought the issue was resolved from previous interactions with customer service but she assisted me the whole way through and made sure I didn't lose anything that was owed to me and also set up my next follow up appointment. She is fantastic please reward her for this!”

“ShedRx has been awesome! Their service is super-fast, and they even changed my refill date so I wouldn't miss my shot days. Anytime I have an issue, a member support person reaches out right away to help.”

“Spoke with Tamika. She was very helpful and informative. She's scheduled a coaching session. Gave me lots of good information.”

“Jamika was the representative that called me and she was amazing VERY informative and nice. Asked me if I had any questions made sure I understood the entire process and made me feel very comfortable on my journey with shed!”

“Amber was quick to respond to my concern and offered a quick solution! Great customer service!”

“Continued to charge me for months after I stopped the medication. Exclusively AI customer support so don't expect any help. I was told to not expect a refund so I am having to go through my credit card company. Extremely shady company. Edit: in response to their reply, I already contacted support and was told that they will not refund the $1200 they took and delivered nothing.”

“Thanks to all the help I rec'd from both Chelsea King and Matthew Jakins. Both were very professional, helpful, organized, leading me through all the necessary steps involved in this process. If medication is as helpful as these 2 employees it is a win win situation. I can't believe how patient and kind these 2 individuals were in helping with all the questions and confusion there was on my part ! Thank you again Chelsea and Matthew !!!!”

“Chelsea King helped me. She was fast took time to listen.”

“Signup process was straight forward and easy to navigate. Communication via text and email was almost too much, but nice to have for a new customer”

“Belinda was very good. Answered all my questions very efficiently”

“A great personnel, you have answering the phone and following up. Plus its a wonderful product”

“Chelsea King was the best customer service representative. She was smart, friendly and helpful. I would definitely recommend her!”

“I spoke with two of your agents and they were extremely helpful. First I spoke with Summer who was delightful and professional. Then I spoke with Leon, who helped me with an order I was having difficulty with. I was extremely pleased with their friendly professionalism and knowledge of the product.”

“The rep was courteous and kind. She addressed my problem and promptly took care of the issue. I believe it was Madison.”

“Prompt service”

“In speaking to your reps I found them very polite and helpful. I appreciated all the help. However, the doc was not very helpful. I couldn't access his message. However, I did get a message that my meds were on the way. Since I am not good at accessing my account, it is probably my fault. I would prefer to speak to your reps rather than go through an on line account.”

“I have had a few issues with this company but they came through for me and Im doing really well on my meds. Looking forward to the next few months with them. Reasonable prices as well”

“My first bottle of NAD that I received was 50 mg. I was to take 20 units Monday through Friday. I only had enough medication for two weeks. I then called and requested an increase to 1000 mg of NAD and I am waiting for it to be delivered. I want to be sure that I will receive enough for 30 days. My first batch was only enough supply for two weeks and I was sent no syringes. Are you going to make up for the shortage?”

“I had an order placed since Sep 4th. It did not actually ship until I had called 3 times. It just said "Label Created". The order was damaged in transit and the contents discarded. When I went online to the chat, the AI kept saying the order was delivered. I had to call in and get things straightened out. Now I am waiting for the replacement order to ship.”