SHED vs Eden

“Gao helped me with several issues very quickly. Very personable too. And I love Shed too”

“Your communications are excellent! Ethan was quick to reply to my request for clarifications. Recommended!”

“The app & chat function are a little clunky, but improving. Once you start emailing (not chatting) with a real person, Savannah was the best. Another agent told me I was SOL, but Savannah went a step further and resolved my issue.”

“It was a nice personal touch to receive a phone call from a real person instead of a robo call. Thank you for the kind follow up.”

“Trinity was absolutely amazing! I accidentally created 2 accounts and thought the issue was resolved from previous interactions with customer service but she assisted me the whole way through and made sure I didn't lose anything that was owed to me and also set up my next follow up appointment. She is fantastic please reward her for this!”

“ShedRx has been awesome! Their service is super-fast, and they even changed my refill date so I wouldn't miss my shot days. Anytime I have an issue, a member support person reaches out right away to help.”

“Spoke with Tamika. She was very helpful and informative. She's scheduled a coaching session. Gave me lots of good information.”

“Jamika was the representative that called me and she was amazing VERY informative and nice. Asked me if I had any questions made sure I understood the entire process and made me feel very comfortable on my journey with shed!”

“Amber was quick to respond to my concern and offered a quick solution! Great customer service!”

“Continued to charge me for months after I stopped the medication. Exclusively AI customer support so don't expect any help. I was told to not expect a refund so I am having to go through my credit card company. Extremely shady company. Edit: in response to their reply, I already contacted support and was told that they will not refund the $1200 they took and delivered nothing.”

“Ann was a great help. She got back to me with a resolution to my problem with quick action.”

“The team was prompt, kind and helpful.”

“MELANIE was fantastic!!! Super helpful and responsive”

“Sandra was super helpful in resolving my question. She was on point, answered directly and very nice & polite! Thank you, Sandra!”

“Joanne with customer support was great, answered all my questions”

“Ann did an excellent job. She answered my question and thoroughly explained the issue. She also responded quickly. This process worked much better than trying to get someone on the phone.”

“Melanie was patient, helpful, and friendly throughout the call, offering courteous assistance from beginning to end.”

“When the pricing at the company I had been using went up I knew I had to look for a better option. I was "only" looking for maintenance support, but it was not possible with many other companies, or they were more expensive, or had membership fees, or monthly billing, or bad customer service, or found other ways to take advantage of you. Checking out Eden on Trust Pilot made a world of difference. The high ratings for fair pricing, customer service, and support of the doctors was the deciding factor for me, and they were spot on. The people I have dealt with have been great, especially Nick who I spoke to the most, and they should all be commended!”