wellmedr vs DirectMeds

“The agent helped me cancel an old plan that was not showing active in my portal but was due to bill on 10/9. He also paused my plan due to a surplus of medication. He was kind, patient and professional.”

“He was very friendly. He is very patient. And very kind”

“My experience was excellent no issues. My personal rep. Was Ashton Jones which provided great response and customer service.”

“Malcom was great he answered all my questions and explained everything through thumbs up”

“Oliver, in customer service, assisted quickly with my request to cancel service. The product has worked very well for me but I am moving out of state and do not have a new address for delivery yet. I have enough trizepatide to last me long enough to relocate.”

“Zara responded quickly and helped me with my question. I really like the chat feature. I wish my primary care doctor offered that feature.”

“After two years with another provider, I took a chance and switched providers to Wellmedr. My first couple shipments were slightly delayed and I contacted their Care team with my concerns. I was personally contacted by Rob, who runs their entire operations at Wellmedr, and he went over and beyond to listen to my concerns and then personally ensured everything was corrected. I've never had such great customer service, so quickly. They have earned a loyal customer moving forward. I would highly recommend Wellmedr to anyone.”

“I have had no issues or problems since I have joined. I've been kept informed and updated every step of the way even their chat. People are very helpful. I would recommend them to anybody.”

“Sandra answered my question quickly and thoroughly, saving me from some needless worry. She was very pleasant, too.”

“I talked to a person within minutes, no computer talking to me. He was super nice and helpful”

“This company was very professional and extremely helpful. I filled out the intake and within 4 days had been approved and meds shipped and received. All went very smoothly. They even continued my weight loss journey at the dose that was needed - no problems whatsoever with dosage, timing, or shipping. I have a lot of confidence in this company's process. Thank you.”

“Everyone has been helpful in customer service - thank you to Skyler for helping me most recently.”

“I am very impressed with this company. Their customer service, Zia in particular, should be commended. I was afraid I'd have to stop my medication for financial reasons, and Zia worked out a revised plan at a lower rate. No pressure to accept it - but because of it I've been able to continue my weight loss efforts, which I'm killin'!”

“Marley responded quickly and clarified some questions I had. Great customer service!”

“Contacted the company to slow my refills. Talked to Shelby. She was so helpful, so fast, and helped me set up exactly what I wanted within 5 minutes. Thank you Shelby”

“Candice listened and offered solutions.”

“Thus far, the entire process using wellmedr has been pretty successful, pleasant and above all reassuring! Speaking to this specific experience, I reached out to obtain an update on the shipment of my meds and the turnaround time for a response was almost immediate! Can't wait to begin this journey and looking forward to adding another success story to wellmedr's site!”

“I did receive an answer to my question but I my last injection came a day or two late. So I inquired as to when I will receive my next delivery of my prescription. It appears that it will be shipped the day AFTER my injection day! Not good!”

“Zara was patient and researched my questions. I need to research the information that she provided because I got different information from a different source.”

“I had several issues with my order and delivery and I was getting increasingly frustrated... Rob (operations manager) reached out to let me know he was replacing the product in question and reassured me of his oversight of the matter. It was refreshing to see a company react and take care of a situation in a timely fashion. Again Rob saved the day!”

“The product is working very well, however the company's response to shipping issues hasn't been stellar.”

“Update: customer service reached out to me and informed me that I can expect a delivery tomorrow. Nikki was very helpful and professional. If I had known that they use FedEx I would have gone with a different provider. It's been a month and I still have not received my medication and when it gets here will it even be any good since it needs to be refrigerated?”

“I have just started this program, and only had one issue in the first week that was related to constipation. My questions to the team was answered 3 days later. Fortunately, the symptoms passed away, and now I am having no issues at all. I am excited to start this weight loss journey, and look forward to positive results.”

“Had a good call this am with Autumn. Hopefully back on the right track. Her call was important for me to stay with Wellmedr. Tks, Bob”

“So far so good. The care team has answered any questions I had.”

“Im not losing as much wt as I was hoping to. I've been on this over 6 months now. Not sure how much longer I will stay on this because it's getting to expensive for very little results.”

“Naomi was awesome. Apparently she was new to the company but could not tell. She told me she was. However, she knew the answers to all my questions and even had suggestions that were helpful. Very good experience for me”

“Took too long to answer my questions”

“Update !!!! Autumn from Wellmedr called me and addressed all of my concerns, before the call ended I had a text helping me with the link I needed so therefore I MUST change my review!! 3 star review for now and I will update again when I receive my prescription... customer service ~ can't call and talk to an agent, they never answer and they never reply on the patient portal chat, I'm afraid I've been scammed :(”

“I am changing my one star to 3 stars since I did get help with getting back on track. My medication is on the way. I still have to say though that it takes an act of congress to get help. They need to come up with a better system. This should not be stressful and you should receive your medication ON TIME AND WITHOUT CONFUSION every time. I got lucky and mine was processed quickly. The last time it sat at the pharmacy for over a week before it shipped out. They may need to slow down on new customers until they get a system in place to accommodate their current customers. Thank you Rob for helping to get my order on track. Hopefully everything will go smoothly on my next delivery.”

“First at all, has to say that the tirzepatide it's compound with Glycine, that's the only point that I like it, because with glycine that's not had bad reports like with Vit B. The medical communication care teams it's horrible, that's false they respond fast, never respond, in my case I just have a check in after the first dose, it make feel the company, that they are just selling merchandise, very poor service. The support email, they never answered, I sent them 2 email with not response. I decide to call and CANCEL. They do answer the call and Cancel my subscription. Why I cancel? Because they CHARGE EVERY 21 DAYS, that's mean you pay more more than the medication you get, that's the worst part. I don't know why the people doesn't mention this issue, they said it's for an advanced, but even there policies says that in 365 days period, you are going to pay 18 quotes.... So I decided to cancel, I don't know you, but I treasure my money, and paying for nothing it's not a option”

“"It has been over 24 hours and no contact or response from your company." This is my latest attempt to request assistance from this company. Horrible customer service.”

“I placed an order a week ago. Everything said approved and moved to shipping the same day. It is 8 days later and all I get is there is a delay in shipping and it should process soon. Definitely feeling like a scam. When I click on website from email, I get a 404 error. No one ever answers the phone. When I contacted support I was told they could not find an account. I did a reply through chat and was informed it is being worked. At this point, I just want a refund and to find a reputable company to get medication.”

“Thanks to all the help I rec'd from both Chelsea King and Matthew Jakins. Both were very professional, helpful, organized, leading me through all the necessary steps involved in this process. If medication is as helpful as these 2 employees it is a win win situation. I can't believe how patient and kind these 2 individuals were in helping with all the questions and confusion there was on my part ! Thank you again Chelsea and Matthew !!!!”

“Chelsea King helped me. She was fast took time to listen.”

“Signup process was straight forward and easy to navigate. Communication via text and email was almost too much, but nice to have for a new customer”

“Belinda was very good. Answered all my questions very efficiently”

“A great personnel, you have answering the phone and following up. Plus its a wonderful product”

“Chelsea King was the best customer service representative. She was smart, friendly and helpful. I would definitely recommend her!”

“I spoke with two of your agents and they were extremely helpful. First I spoke with Summer who was delightful and professional. Then I spoke with Leon, who helped me with an order I was having difficulty with. I was extremely pleased with their friendly professionalism and knowledge of the product.”

“The rep was courteous and kind. She addressed my problem and promptly took care of the issue. I believe it was Madison.”

“Prompt service”

“In speaking to your reps I found them very polite and helpful. I appreciated all the help. However, the doc was not very helpful. I couldn't access his message. However, I did get a message that my meds were on the way. Since I am not good at accessing my account, it is probably my fault. I would prefer to speak to your reps rather than go through an on line account.”

“I have had a few issues with this company but they came through for me and Im doing really well on my meds. Looking forward to the next few months with them. Reasonable prices as well”

“My first bottle of NAD that I received was 50 mg. I was to take 20 units Monday through Friday. I only had enough medication for two weeks. I then called and requested an increase to 1000 mg of NAD and I am waiting for it to be delivered. I want to be sure that I will receive enough for 30 days. My first batch was only enough supply for two weeks and I was sent no syringes. Are you going to make up for the shortage?”

“I had an order placed since Sep 4th. It did not actually ship until I had called 3 times. It just said "Label Created". The order was damaged in transit and the contents discarded. When I went online to the chat, the AI kept saying the order was delivered. I had to call in and get things straightened out. Now I am waiting for the replacement order to ship.”