Ro vs Medvi

“Exceptional in every respect!!!”

“Applying for RO was quick and easy. I got a response within an hour! I have had a follow up from a doctor who explained the process, the medication and usage. Also, it is very comforting to know that there are professionals available should there be questions.”

“My experience with ro was great, just as if I was in with my primary care physician. They asked all necessary questions about my health and meds I take daily, so I'm confident in my experience. Thanks ro”

“The whole process was so quick and easy. I was pleasantly surprised.”

“They are good to answer questions quickly and not leave you hanging.”

“So far, so good! Can't wait to receive my first order!”

“They are easy to take and so far I haven't had any side effects.”

“Very easy process!”

“All has been convenient and affordable so far.”

“The meeting with the NP was on time. She was very thorough and I could understand her language.”

“It was really easy to sign up and I got answers right away. I'm waiting for my order to arrive. Can't wait!! Thank you”

“I'd like to be able to chat directly with someone. All I can find are FAQ with responses.”

“Easy on-line application process. Quick response & approval. Good communications. Pricing for 12 month membership a bit high, but competitive.”

“It was easy to answer the questions & qualify for the medication. I've been overwhelmed with texts and would prefer e-mails, so I can print important info.”

“I wish you had a phone # for better communication.”

“The process was relatively easy and the site seems legitimate. But the pricing is dicey - I already saw a second charge for some kind of subscription in addition to the monthly charge! I find that very questionable and now I'm seeing reviews that the billing process is not consistent. I'm not thrilled.”

“Received the smallest dosage of GLP-1 amongst my many, many friends who started this program. Half of what the rest received from other platforms.”

“I am still waiting for shipping verification.”

“Would be nice to know the possible fee for medication before paying the $39.”

“Needed to contact Ro by phone to expedite delivery. Impossible! Video call with MD a mere short formality. Messages returned in 2-3 business days.”

“My delivery was delayed for 4 days. When I received it all of the ice packs were totally melted into liquid. The temperature of the box was 60 degrees inside. The first response I received, after I notified them of my delivery, was to not use the medication and that they would review the problem. Now I have been getting emails saying "your medication has been delivered" and I have not had any further information as to whether I should use it or not. Very frustrating and poor customer service”

“I had to choose a medication without any guidance from a physician. I thought I would receive some input before my medication was ordered, but I was charged before I even talked to a physician about possible side effects/benefits.”

“I didn't understand that $39 initial fee was for consultation and not the medicine. Needs to be clearer about what the cost was for”

“Very helpful information. Theresa was thoughtful and explained all of her observations.”

“Nurse was very informative and pleasant to talk with.”

“This journey has been great . Talking with Jessica certainly has answered my questions and concerns.”

“My provider was very helpful. She listened to my concerns and made proper adjustments.”

“Tomica, the company rep was outstanding.”

“I was able to ask any questions, she was very informative.”

“MedVi support and their affordable access to these truly life saving medicines is wonderful. I'm beyond grateful.”

“They really care about my needs and goals.”

“The doctor reviewed my history of orders and saw the mistake previously made and said she would correct my prescription order. All was great and can't think of any improvements. The program has been working fantastic for me and highly recommend.”

“That you meet with a real provider or nurse practitioner via video call I think is more important than a phone call. Things are cleared in your visit. Much better. They're always available, easy to make appointments”

“Uneventful, went as hoped”

“Experience was handled professionally and I was given well informed information on my weight loss medication and journey and what to expect. I was very comfortable knowing I can contact medical personnel at anytime with any questions or concerns. Overall I am very happy”

“The RN was very helpful with my medical questions as well as assuring me that things will be taken care of.”

“Very helpful and cooperative. I'm very satisfied.”

“Today I had a great follow up, check-in appointment with a nurse practitioner after having a surgical procedure done. We went over expectations, where I met with my dosages, how to continue with my dosages now that I have recovered from surgery. All in all it was a great experience; so far everything has gone really well with this MedVi tirzepatide health adventure I have undertaken.”

“Helpful and thorough”

“The nurse was very kind, professional and helpful. Thank you and keep up the good work. Unfortunately this company dosage peaks out at 11.125mg unlike some other companies that go to a max dosage of 15mg”

“My provider was very friendly. She answered all my questions very thoughtfully and thoroughly.”

“Timely and helpful video call resolving my issues.”

“The nurse paid close attention to my questions and responded in ways that were very helpful. Great job!”

“Video visit was made very easy and reminders were sent right before my visit”

“The person who helped me listened and helped me with my problems”

“The phone call was very thorough and everything went smoothly”

“My experience was highly satisfactory, and all my inquiries were addressed to my complete satisfaction.”

“The teams at Medvi always help to assist with my concerns and have been supportive and positive through my weight-loss journey.”

“She was very professional and considerate. The video call was on time and straightforward.”

“The personal service”

“She took her time, answered any questions. Very satisfied thank you”

“Friendly professional answered my questions. Thank you!”

“Professional summary, courtesy, thoroughly recommended and helpful information for my case.”

“Very personal, communicated all needs and supported me with advice”

“Quick, easy, to the point.”

“Helpful personnel.”

“At first had a hard time canceling my monthly subscription, but they did finally get that taken care of. The product is great, I just didnt need/want a monthly prescription. I wish they had more flexibility in that regard. Maybe an every other month, or just buy as needed.”

“MEDVi offers a lot of assistance with the RN, Provider. and Coaching Support - I like that assistance. However, they need to ensure for a solid audio-video connection to see whom you're speaking with (there's too much FRAUD going on today) especially when it comes to your health. It's very important to see and get there credentials/whom you're speaking with about your health - you know, the HIPPA ACT Policy. Otherwise, I really enjoy this Rx, it really curves your appetite. My PRAYER is NO side effects so that I can continue and accomplish my goal. I started this program in March 2026. It cost too much not to receive stellar service.”

“Caution is advised. The operational efficiency of this company is significantly lagging, causing an impediment to my regular medication intake schedule. Regrettably, their customer support inadequacies persist, coupled with a lack of responsibility for service deficiencies. In addition, their pricing surpasses that of competitors. It is my recommendation to refrain from engaging with this establishment due to their unreliability in ensuring timely delivery of essential medications for weekly GLP-1 dosages.”

“For the first 5 months, they were great. Good service. Good communication. Then, all communication stopped: no emails, no text. I called and canceled. But they would not send me a cancellation email. In three additional calls.”

“I transitioned to Medvi from another company and have been using GLP-1s for over a year. Medvi didn't review my history and continuously sent me a level 1 prescription when I needed a level 5. It took weeks to get each one resolved, including multiple calls/emails with customer service, and having to explain why I didn't want to pay more money for the "extra prescriptions". I paid for three months, but will not be renewing after these months are over.”

“I signed up for medication and was charged without ever having spoken to a medical professional. They ordered medication that was an incorrect dose. I met with their medical provider and she agreed to change to the correct dose. The change was never made. I called numerous times to correct the problem, I was assured that it was corrected. It never was. I called to cancel the order and request a refund. I was told I would have a refund in 5-10 days. I didn't receive confirmation of the refund and was getting notified that the prescription was being processed. I called again and was told to ignore the notification that it was cancelled and I would receive a refund. The order was shipped to me. It is not labeled with the correct dosage and the company is now refusing the refund I was promised. I have been on the phone and in email communication almost daily. DO NOT DO BUSINESS with MEDVI. They are not trustworthy. They will lie to you and refuse to honor their word.”

“Medvi promised GLP 1 medication for $179.00 monthly with a prepaid yearly subscription. Unfortunately the term was not a complete year. After just 11 shipments they renewed my subscription without any advance notice. They did not give me a choice. The amount I was charged previously was $2,148.01. If you divide this amount by 11 it does not come out to $179.00. When I did discover the charge applied to my card, I contacted Medvi that same day to cancel my subscription. They replied that they have cancelled it the following August in 2027. They would not allow me to cancel the current subscription. Not until I filed complaints with the Better Business Bureau, the FTC, and my State Attorney General did they finally refund my subscription. I would not deal with this company. Even though the medication was supposed to be monthly, the dosage that I was prescribed was two injections weekly. The dosage amount and the amount that they sent did not last for 8 injections for the month.”