Sprout vs Medvi

“Great service”

“I already loved Sprout and have had great success, however I started to notice there were cheaper options, emailed with customer service and they quickly and efficiently reduced my cost and update my plan. 100 percent recommended.”

“Sprout customer service is stellar. Everyone of my questions or concerns have been immediately answered by a LIVE CS rep. No bots. I am a life long customer because of the service they provide.”

“I lost 20 pounds, and the team made me feel listened to. Their support team always replied to me right away. It's a good program for anyone looking into better life choices.”

“Great customer service! When I had to suspend my subscription they handled it quick and made it very easy. Will definitely continue with them!”

“Excellent customer service, which exceeded my expectations. Quick response time, both in review to shipment. Thank you!”

“My Sprout subscription is the best thing I could have done to help elevate my physical health journey and get those immediate results I'm looking for. I recently need to briefly pause my subscription and when I returned to restart, it was easy. From start to finish they were very accommodating.”

“I've been a customer for almost a year and have been increasingly pleased with the customer support. Several months into my subscription I had to adjust my plan and the team provided prompt response.”

“Enjoyed dealing with them. Customer Service was great!”

“I'm happy with the overall product and results. I am very happy with the customer service representative, Frank. I've had a few problems with getting my order on time and reached out to CSR, Frank. He was respectful, polite, and made everything right in a timely manner. I understand that things happen as long as it's resolved and was.”

“I have had a great experience with Sprout. They were quick to respond and the process for approval worked seamlessly. Customer service was awesome, shout out to Frank!”

“Super easy to join, reasonably priced, effective, and great customer service. Frank Burton with customer support was really helpful and quick to respond when I had an issue with my email. Great experience over all!”

“Customer Service team is very responsive and very helpful”

“I have been very happy with Sprout. When I have had questions or problems their support staff is very quick to respond. Outstanding customer service!!!”

“I have been using Sprout for about 6 months. They have been timely, and supportive. I recently had an issue and it was addressed quickly and with satisfaction. I will continue to use Sprout on my weight loss journey.”

“I have lost almost all the weight I wanted to lose. My journey was a little difficult because I did not receive any instructions on how to use the medication properly from Sprout. I had to go on google to learn about how to inject the medication and how much I should put in the syringe.”

“I am very happy with them overall, customer service has been responsive when I needed them and the medicine is working. The only reason I didn't give them 5 stars is that if you don't complete your questionnaire they don't remind you, they just don't ship anything and charge you anyway. I know it's on me to complete the monthly check in but I thought that I had, so a tickler would have been nice.”

“Tracking notification not been good at all. Out of 8 plus shipments, only received tracking twice. Also account had been suspended for no reason and without any notification.”

“I have used several different companies for compounded Tirzepatide. All with no side effects. Within 1 month of taking Sprout Health compounded Tirzepatide I began losing handfuls of hair. Starting the second months vial, lost even more hair. Had to throw it away. Would not recommend under any circumstance.”

“Very helpful information. Theresa was thoughtful and explained all of her observations.”

“Nurse was very informative and pleasant to talk with.”

“This journey has been great . Talking with Jessica certainly has answered my questions and concerns.”

“My provider was very helpful. She listened to my concerns and made proper adjustments.”

“Tomica, the company rep was outstanding.”

“I was able to ask any questions, she was very informative.”

“MedVi support and their affordable access to these truly life saving medicines is wonderful. I'm beyond grateful.”

“They really care about my needs and goals.”

“The doctor reviewed my history of orders and saw the mistake previously made and said she would correct my prescription order. All was great and can't think of any improvements. The program has been working fantastic for me and highly recommend.”

“That you meet with a real provider or nurse practitioner via video call I think is more important than a phone call. Things are cleared in your visit. Much better. They're always available, easy to make appointments”

“Uneventful, went as hoped”

“Experience was handled professionally and I was given well informed information on my weight loss medication and journey and what to expect. I was very comfortable knowing I can contact medical personnel at anytime with any questions or concerns. Overall I am very happy”

“The RN was very helpful with my medical questions as well as assuring me that things will be taken care of.”

“Very helpful and cooperative. I'm very satisfied.”

“Today I had a great follow up, check-in appointment with a nurse practitioner after having a surgical procedure done. We went over expectations, where I met with my dosages, how to continue with my dosages now that I have recovered from surgery. All in all it was a great experience; so far everything has gone really well with this MedVi tirzepatide health adventure I have undertaken.”

“Helpful and thorough”

“The nurse was very kind, professional and helpful. Thank you and keep up the good work. Unfortunately this company dosage peaks out at 11.125mg unlike some other companies that go to a max dosage of 15mg”

“My provider was very friendly. She answered all my questions very thoughtfully and thoroughly.”

“Timely and helpful video call resolving my issues.”

“The nurse paid close attention to my questions and responded in ways that were very helpful. Great job!”

“Video visit was made very easy and reminders were sent right before my visit”

“The person who helped me listened and helped me with my problems”

“The phone call was very thorough and everything went smoothly”

“My experience was highly satisfactory, and all my inquiries were addressed to my complete satisfaction.”

“The teams at Medvi always help to assist with my concerns and have been supportive and positive through my weight-loss journey.”

“She was very professional and considerate. The video call was on time and straightforward.”

“The personal service”

“She took her time, answered any questions. Very satisfied thank you”

“Friendly professional answered my questions. Thank you!”

“Professional summary, courtesy, thoroughly recommended and helpful information for my case.”

“Very personal, communicated all needs and supported me with advice”

“Quick, easy, to the point.”

“Helpful personnel.”

“At first had a hard time canceling my monthly subscription, but they did finally get that taken care of. The product is great, I just didnt need/want a monthly prescription. I wish they had more flexibility in that regard. Maybe an every other month, or just buy as needed.”

“MEDVi offers a lot of assistance with the RN, Provider. and Coaching Support - I like that assistance. However, they need to ensure for a solid audio-video connection to see whom you're speaking with (there's too much FRAUD going on today) especially when it comes to your health. It's very important to see and get there credentials/whom you're speaking with about your health - you know, the HIPPA ACT Policy. Otherwise, I really enjoy this Rx, it really curves your appetite. My PRAYER is NO side effects so that I can continue and accomplish my goal. I started this program in March 2026. It cost too much not to receive stellar service.”

“Caution is advised. The operational efficiency of this company is significantly lagging, causing an impediment to my regular medication intake schedule. Regrettably, their customer support inadequacies persist, coupled with a lack of responsibility for service deficiencies. In addition, their pricing surpasses that of competitors. It is my recommendation to refrain from engaging with this establishment due to their unreliability in ensuring timely delivery of essential medications for weekly GLP-1 dosages.”

“For the first 5 months, they were great. Good service. Good communication. Then, all communication stopped: no emails, no text. I called and canceled. But they would not send me a cancellation email. In three additional calls.”

“I transitioned to Medvi from another company and have been using GLP-1s for over a year. Medvi didn't review my history and continuously sent me a level 1 prescription when I needed a level 5. It took weeks to get each one resolved, including multiple calls/emails with customer service, and having to explain why I didn't want to pay more money for the "extra prescriptions". I paid for three months, but will not be renewing after these months are over.”

“I signed up for medication and was charged without ever having spoken to a medical professional. They ordered medication that was an incorrect dose. I met with their medical provider and she agreed to change to the correct dose. The change was never made. I called numerous times to correct the problem, I was assured that it was corrected. It never was. I called to cancel the order and request a refund. I was told I would have a refund in 5-10 days. I didn't receive confirmation of the refund and was getting notified that the prescription was being processed. I called again and was told to ignore the notification that it was cancelled and I would receive a refund. The order was shipped to me. It is not labeled with the correct dosage and the company is now refusing the refund I was promised. I have been on the phone and in email communication almost daily. DO NOT DO BUSINESS with MEDVI. They are not trustworthy. They will lie to you and refuse to honor their word.”

“Medvi promised GLP 1 medication for $179.00 monthly with a prepaid yearly subscription. Unfortunately the term was not a complete year. After just 11 shipments they renewed my subscription without any advance notice. They did not give me a choice. The amount I was charged previously was $2,148.01. If you divide this amount by 11 it does not come out to $179.00. When I did discover the charge applied to my card, I contacted Medvi that same day to cancel my subscription. They replied that they have cancelled it the following August in 2027. They would not allow me to cancel the current subscription. Not until I filed complaints with the Better Business Bureau, the FTC, and my State Attorney General did they finally refund my subscription. I would not deal with this company. Even though the medication was supposed to be monthly, the dosage that I was prescribed was two injections weekly. The dosage amount and the amount that they sent did not last for 8 injections for the month.”